CANCELLATION, RETURN & REFUND POLICY
360 Cake Craft believes in highest level of customer satisfaction. We therefore have a liberal cancellation policy.
How do I cancel an order for Cakes, bakes and edible products ?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
You can cancel your order any time before product dispatch without any charges. If the cancellation happens after your order has been dispatched, the shipment charges will be deducted from the refund. Refund will be initiated once we receive the shipment back.
Once you received the product, it will be eligible for replacement, in cases where there are defects found with the product or you received the wrong product.
How do I cancel an order for Non-edible products ?
- Our cancellation and refund policy for non edible products gives you an option to cancel your order any time up to date of delivery.
- After product is delivered you can return and/or exchange items purchased within 7 days of the receipt of the ordered items.
- Return of your purchase can be initiated by writing an email to email@example.com any time within 7 days from the time of delivery.
- Once your request for return is accepted please send back the item with original packing to us. The buyer is expected to preserve the product in its original condition, tags and packaging. Once the product is received by the team, it will go through a quality check post which the refund will be initiated.
- Please note that shipping charges, if any, are not part of the refund. The entire cost of the product alone will be refunded.
Damaged goods return Policy
If you think, you have received the package in a damaged/bad condition, please refuse to accept the package and return the package to the delivery person.
Also, please contact our customer care at "firstname.lastname@example.org" mentioning your Order ID. We will ensure that a replacement is sent to you with no additional cost or we will refund the full amount paid by you towards your order.
For hygiene reasons return of edible products will not be accepted.
Customers can not cancel the order once the product is shipped, however they can choose to return their purchase after delivery.