CANCELLATION, RETURN & REFUND POLICY
360 Cake Craft believes in highest level of customer satisfaction. We therefore have a liberal cancellation policy.
How do I cancel an order for Cakes, bakes and edible products ?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order two day before your product is due for delivery, we will refund the entire amount.
- If you cancel your order one day before your product is due for delivery, we will refund 50% of the amount.
- If the cancellation is done on the delivery date, no refund will be done.
If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
How do I cancel an order for Non-edible products ?
Our cancellation and refund policy for non edible products gives you an option to
Cancell your order any time up to date of delivery.
After product is delivered you can return and/or exchange items purchased on the website within 7 days of the receipt of the item. Please send back the item with original packing to us.
The buyer is expected to preserve the product in its original condition, tags and packaging.
Once the product is received by the team, it will go through a quality check post which the refund will be initiated.
If you think, you have received the package in a damaged/bad condition or the cake is damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Also, please call our customer care at 9980274667 or email us at firstname.lastname@example.org mentioning your Order ID. We will ensure that a replacement is sent to you with no additional cost or we will refund the full amount paid by you towards your order.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that is returned without all original packaging and accessories, including the box, figurines and all other items originally included with the product at the time of deliver
For hygiene reasons return of edible products will not be accepted.
Customers can not cancel the order once the product is shipped, however they can choose to return their purchase after delivery.